Customer Service Practitioner (Level 2)

Customer service is at the heart of many businesses, with customer service practitioners having the ability to influence customer experience and customer loyalty.


If you enjoy working in a team that is focussed on delivering the best customer experience possible, then this apprenticeship will appeal to you. You’ll learn the secrets of customer happiness and how to apply them!

Apprenticeship overview

Customer service practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. You will develop your communication and teamwork skills, while delivering excellent customer service skills. You’ll need to build the right customer-facing behaviours as well as strong product and/or service knowledge.


You will provide service in line with your employer’s customer service standards and strategy and understand regulatory requirements. You will also assist customers either face-to-face or by phone, post, email, text and through social media and ensure they are happy with the level of service delivered.

Why MetaGedu Apprenticeships?

  •  The knowledge, skills and behaviours you need to succeed


  • Custom-designed apprenticeships


  • Use what you learn immediately in the workplace


  • Personal attention and support for all apprentices


  • Career development and mentoring programme