Customer Service Specialist (Level 3)

Customer service plays a central role in many businesses, with Customer Service Specialists holding the key to customer experience and customer loyalty.


If you enjoy working in a team that is focussed on delivering the best customer experience possible, then this apprenticeship will appeal to you. You’ll learn the secrets of customer happiness and how to apply them!

Apprenticeship overview

This Apprenticeship is designed for experienced practitioners that are looking to progress within a customer services role and who provide direct customer support within all sectors and organisation types.


You will deal with more complex and technical customer requests, complaints and queries, as well as gathering and analysing data and customer information that influences change and improvements in service.


You will utilise both organisational and generic IT systems to carry out your role with an awareness of digital technologies.

Why MetaGedu Apprenticeships?

  •  The knowledge, skills and behaviours you need to succeed


  • Custom-designed apprenticeships


  • Use what you learn immediately in the workplace


  • Personal attention and support for all apprentices


  • Career development and mentoring programme