Customer service plays a central role in many businesses, with Customer Service Specialists holding the key to customer experience and customer loyalty.
If you enjoy working in a team that is focussed on delivering the best customer experience possible, then this apprenticeship will appeal to you. You’ll learn the secrets of customer happiness and how to apply them!
This Apprenticeship is designed for experienced practitioners that are looking to progress within a customer services role and who provide direct customer support within all sectors and organisation types.
You will deal with more complex and technical customer requests, complaints and queries, as well as gathering and analysing data and customer information that influences change and improvements in service.
You will utilise both organisational and generic IT systems to carry out your role with an awareness of digital technologies.
Topics covered include:
This Apprenticeship is designed for experienced practitioners that are looking to progress within a customer services role and who provide direct customer support within all sectors and organisation types.
You will deal with more complex and technical customer requests, complaints and queries, as well as gathering and analysing data and customer information that influences change and improvements in service.
You will utilise both organisational and generic IT systems to carry out your role with an awareness of digital technologies.
Topics covered include:
The following video will provide you with a clear overview of this Customer Service Specialist apprenticeship — and the key areas where you will learn and develop.
You’ll need to complete initial and diagnostic assessments and must either have a level 2 (minimum) in English and Maths, or be prepared to achieve this. You can start your apprenticeship any time after the last Friday in the June of the academic year in which you turn 16.
All our apprenticeships are designed in conjunction with our employers, who we like to call partners. This means that no two programmes are the same and that each apprenticeship is developed to be a bespoke piece of learning framed around the employer organisation we’re working with.
There can be a mixture of the following delivery types to suit each employer:
Based on our initial assessments/diagnostics and learners educational Healthcare plans (EHCP’s) we can provide additional learning support that is tailored to the individual.
We also provide support on career development, digital skills, safeguarding, prevent/channel and wellbeing.
Employers must allow the Apprentice to spend a minimum of 6hrs per week on “off the job” training
Employers must provide a mentor to the apprentice who will support the apprenticeship
Employers must take part in tri-partied reviews every 12 weeks as a minimum
