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Customer Service Specialist

The Role: A customer service specialist plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between an organisation and its customers. Their primary responsibility is to address customer enquiries, concerns, and issues promptly and professionally.

Apprenticeship overview

These specialists serve as the frontline representatives of a company, embodying its values and delivering exceptional service.

15 – 18 Months
Qualification Type
Qualification Achieved
Level 3 Customer Service Specialist Apprenticeship Standard
Programme Delivery

  • Facilitated Workshops
  • E-learning
  • 1-to-1 coaching
  • Collaborative learning
  • Shadowing
  • Mentoring

The Person:

  • You have excellent organisation skills.
  • You love solving problems and improving processes.
  • You embrace change and enjoy continually learning.
  • You enjoy working in a fast paced environment.
  • You excel when collaborating and working with others.

Responsibilities often include: 

  • Responding to customer enquires.
  • Resolving customer complaints.
  • Providing product or service information.
  • Offering technical support.
  • Maintain accurate customer records.
  • Supporting new team members.
  • Continuously improving customer service.

Typical Employers:

  • Contact Centres.
  • Retail.
  • Service Industry.
  • Any customer service point.

Key Skills for customer service specialists:

  • Excellent communication skills.
  • Empathy and patience.
  • Problem solving abilities.
  • Adaptability and resilience.
  • Positive attitude.

Why MetaGedu Apprenticeships?

  •  The knowledge, skills and behaviours you need to succeed
  • Custom-designed apprenticeships
  • Use what you learn immediately in the workplace
  • Personal attention and support for all apprentices
  • Career development and mentoring programme