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Information Communications Technician

The Role: IT support technicians provide an essential service to any organisation. They work to provide technical support to internal and/or external customers, diagnosing and fixing IT problems.

Information Communications Technician

Apprenticeship overview

In this role apprentices will learn to apply policies and procedures appropriately and how to communicate effectively with stakeholders. They may also work on installing new software or hardware and support with the rollout of upgrades.

Up to 18 Months
Qualification Type
Qualification Achieved
Level 3 Information Communications Technician Apprenticeship Standard
Programme Delivery

  • Facilitated Workshops
  • E-learning
  • 1-to-1 coaching
  • Collaborative learning
  • Shadowing
  • Mentoring

The Person:

  • You have a passion for technology.
  • You enjoy being in a customer facing role.
  • You have great levels of patience and understanding.
  • You are persistent and love to solve a problem.
  • You can easily adapt to changing challenges.

Responsibilities often include: 

  • Dealing with support requests.
  • Routine maintenance across systems.
  • Equipment repair.
  • Asset management.
  • Ensuring network security.

Typical Employers:

  • Organisations and large companies.
  • Small to medium employers.
  • Government & public sector.
  • Non-profit and charitable organisations.

Key Skills for Information Communications Technicians:

  • Good with technology.
  • Able to investigate problems and find solutions.
  • Attention to detail.
  • Strong communicator.
  • Self-motivation.

Why MetaGedu Apprenticeships?

First Line Manager
  •  The knowledge, skills and behaviours you need to succeed
  • Custom-designed apprenticeships
  • Use what you learn immediately in the workplace
  • Personal attention and support for all apprentices
  • Career development and mentoring programme