Level 3 Apprenticeship
Our Customer services specialist apprenticeship programme prepares learners to resolve a range of complex and ongoing customer problems
Level 3 Customer Service Apprenticeship
Online pre-learning, face to face and online workshops, coaching sessions and progress reviews
Programmes are delivered on demand starting at many points through the year
Apprentices are assessed against Knowledge, Skills & Behaviour criteria throughout the programme. Leading to independent End Point Assessment
The cost of this programme is covered through the apprenticeship levy. Employers that do not pay into the levy may pay just 5% of the funding value
Dealing with complex and technical requests, acting as an escalation point for complex customer issues
Specifically designed for your business, apprentices become highly competent experts whilst working towards a recognised qualification
Next steps could include Team Leader/ Supervisor and HR Support
The Customer Service Specialist Apprenticeship is a structured training programme that combines theoretical learning with hands-on workplace experience. Apprentices will gain the skills needed to provide exceptional customer service, deal with complex customer issues, and improve internal processes. This apprenticeship covers a variety of essential customer service skills to enhance both customer satisfaction and business performance.
No – Apprenticeship training is available to both new recruits and existing staff to enhance their skills and performance. Employees aged 16 and over can access the training.
Skills shortages and staff retention continue to be major challenges for UK businesses. Apprenticeships provide a cost-effective solution for businesses in all industries to attract new talent and invest in workforce development. By training staff with the right skills, employees can take on a broader range of tasks and new responsibilities. This helps address skill shortages, reduce staff turnover, enhance customer experience and boost productivity.
A Customer Service apprentice can significantly enhance your business by improving customer satisfaction and resolving complex issues effectively. They are trained to handle challenging customer situations, ensuring loyalty and retention through emotional intelligence and active listening. Their understanding of customer needs and expectations allows them to deliver tailored solutions, improving the overall customer experience. Additionally, apprentices contribute to team collaboration, coaching colleagues, and helping streamline processes for continuous improvement. Their ability to use data for decision-making and process enhancement can lead to more efficient operations and better customer outcomes, ultimately supporting business growth.
