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Kathryn Speight embarked on a transformative journey in a business administrator apprenticeship at GBS UK, where she honed her professional skills and advanced her career. This case study explores Kathryn’s experiences, the skills she has acquired and how the apprenticeship has contributed to her personal and professional growth.
Kathryn Speight began her university education and completed her first year, but the difficulty of online learning and financial concerns led her to reconsider her journey. She explored apprenticeships after hearing about their advantages from friends. The prospect of gaining hands-on work experience while continuing her education appealed to her, offering a chance to make significant strides in her career.
Kathryn joined GBS after learning about the business administrator role at GBS UK. In her interview, she was inspired by GBS’s mission and values, and she felt motivated to join the team, eager to develop her skills and contribute to the organisation’s success.
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Kathryn finds the opportunity to improve processes, one of the most rewarding aspects of her role. By applying the skills gained during her apprenticeship, she has been able to enhance workflows, which has increased her confidence and enabled her to engage more actively with her line manager. She has valued the opportunity to raise her concerns and work together to find the most effective solutions for improving team efficiency.
Kathryn has developed a wide range of skills during her apprenticeship, ranging from administrative tasks to gaining a deeper understanding of business operations. The following are some of the key areas of growth:
Kathryn’s apprenticeship has played a key role in both her professional and personal development. Professionally, it has boosted her confidence, enhanced her teamwork abilities and sharpened her task prioritisation skills. She now feels more equipped to solve problems and manage her responsibilities effectively.
On a personal level, the apprenticeship has provided Kathryn with invaluable experience in a professional office setting. She has gained essential transferrable skills that will benefit her in any future administrative or business roles. Even after finishing her course, Kathryn continues to build on the skills she developed, understanding that learning is an ongoing journey.
Kathryn’s employer, GBS UK, has played a key role in supporting her growth. She regularly met with her line manager to review her progress, both in terms of work performance and apprenticeship assignments. Kathryn was able to balance her academic and work commitments with the support of GBS, allowing her to complete her coursework and attend workshops. This ongoing support from her employer has been essential in ensuring Kathryn’s success and continued professional development.
A key practical task Kathryn handled during her apprenticeship was taking notes for meetings across various departments. Once she became proficient at notetaking and recording actions, she was entrusted with documenting important meetings, each with its own distinct aspects. This responsibility allowed her to continuously refine her skills and gain valuable experience, producing work that directly contributed to her portfolio. This task not only helped in her development, but it also provided concrete evidence of her progress she could use during her apprenticeship assessments.
Kathryn Speight’s apprenticeship with MetaGedu and GBS UK has played a pivotal role in her career development. By blending practical experience with structured education, she has gained key skills in business administration, communication and process improvement. In addition to strengthening her confidence and problem-solving abilities, the opportunity has taught her valuable, transferable skills.
With ongoing support from her employer and a focus on personal growth, Kathryn is now in an excellent position to progress in the business administration field and take on more significant responsibilities in her career.
