Level 3 Apprenticeship
Our Customer services specialist apprenticeship programme prepares learners to resolve a range of complex and ongoing customer problems
Level 3 Customer Service Apprenticeship
Online pre-learning, face to face and online workshops, coaching sessions and progress reviews
Programmes are delivered on demand starting at many points through the year
Apprentices are assessed against Knowledge, Skills & Behaviour criteria throughout the programme. Leading to independent End Point Assessment
The cost of this programme is covered through the apprenticeship levy. Employers that do not pay into the levy may pay just 5% of the funding value
Dealing with complex and technical requests, acting as an escalation point for complex customer issues
Specifically designed for your business, apprentices become highly competent experts whilst working towards a recognised qualification
Next steps could include Team Leader/ Supervisor and HR Support
