Close this search box.

Award in Conflict Management

Level 2

This course has been designed to provide conflict management skills to individuals working in a customer facing role, dealing with service users or the public in general. It is applicable to a wide range of sectors and can be taken by anyone requiring a better understanding of how to prevent conflict from arising or would like to feel more confident in being able to deal with challenging situations.

Conflict Management

Course Overview​

Topics Covered

  1. How communication can be used to solve problems and reduce the likelihood of conflict.
  2. The factors that influence human responses in conflict situations.
  3. How to assess and reduce risks in conflict situations.
  4. How to communicate effectively and de-escalate conflict in emotive situations.


  1. Face to face at customer premises or one of MetaGedu’s eight delivery campuses nationwide.
  2. Programme requirements: A minimum of level 1 or equivalent in English


Level 2 Award in Conflict Management


One day workshop (when face to face)

Start Dates

Programmes are delivered on demand starting at many points through the year


Multiple choice examination


Enquire with your requirements for a quote

Why Choose Our Short Courses?

  • Expert Instructors: Our courses are taught by experienced professionals who bring real-world insights and practical knowledge to the training.
  • Flexible Learning: With a variety of scheduling options, our courses are designed to fit around your business needs.
  • Certification: Upon completion, receive certification that is recognised and valued across industries.
  • Interactive Training: Engaging hands-on learning experiences that ensure learners not only understand but can apply the knowledge in real situations