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Chantelle Reid secured her apprenticeship at Global Banking School (GBS) through MetaGedu Apprenticeships, gaining valuable experience that allowed her to integrate training with real-world learning. This case study explores Chantelle’s journey during apprenticeship. Moreover, you will get to know about her experiences, skills gained and the programme impact on both her professional and personal development.
Chantelle Reid decided to pursue an apprenticeship after her education was significantly disrupted by the COVID-19 pandemic. The challenges she faced during her A-levels led her to seek a more structured and practical learning approach. An apprenticeship proved to be the ideal pathway, allowing her to gain valuable professional experience while continuing her education.
She chose MetaGedu Apprenticeships for their innovative and flexible apprenticeship model. The blend of online pre-learning, live workshops and hands-on training perfectly matched Chantelle’s learning style and aspirations, offering a strong foundation for her career growth.
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One of the most fulfilling aspects of Chantelle’s apprenticeship has been the opportunity to develop practical skills directly relevant to her role within the careers and employability team. Gaining an understanding of the customer journey and its various touchpoints provided Chantelle with a comprehensive perspective on customer experience. This knowledge enabled her to refine her customer service approach and effectively manage change to enhance service delivery.
Chantelle also recognised the value of leveraging feedback and data to drive ongoing improvements in customer service. The structured training from MetaGedu Apprenticeships has strengthened her communication and problem-solving abilities, boosting her confidence in her role.
Overall, the apprenticeship has empowered Chantelle to make a meaningful impact within her team while benefiting from continuous support, making her learning journey both enjoyable and rewarding.
Chantelle has developed a range of new skills and gained valuable insights that directly contribute to her role. These include:
Chantelle’s apprenticeship has significantly shaped her growth, both professionally and personally. At a professional level, it has edged her understanding of how organisations operate, helping her see how her work contributes to the bigger picture. Her communication skills with both internal and external customers have improved, enhancing her overall customer service.
Moreover, Chantelle has gained invaluable problem-solving experience, learning to tackle complex issues with a methodical approach. Her training in teamwork and leadership has boosted her ability to collaborate effectively with colleagues and step up as a leader when needed.
At a personal level, the apprenticeship has been transformative, increasing Chantelle’s confidence. She has developed essential skills such as time management, emotional intelligence and goal setting, which have made her more adaptable, resilient and ready to face future challenges in both her career and personal life.
Chantelle’s employer GBS has been highly supportive throughout her apprenticeship, providing a variety of opportunities that have greatly contributed to her growth both professionally and personally. She had the chance to work with professionals in the careers department, gaining valuable insights into the roles and responsibilities of various team members. This experience expanded her understanding of the career development process and enhanced her ability to support students and clients effectively.
Chantelle was also given the responsibility of managing projects within the department, including overseeing the Careers and Placement Hub. This role allowed her to gain hands-on experience in project management, time management and leadership. She made a direct impact on the professional journeys of others by aiding job placements and improving the online platform.
Furthermore, her manager ensured she had access to training sessions for learning and development, which helped her refine both her practical and theoretical skills.
A major project that Chantelle worked on during her apprenticeship was managing the Careers and Placement Hub. In this role, she was involved in the design and maintenance of the platform, ensuring that resources were easily accessible to both students and employers. She also contributed to improving the platform’s functionality by coding certain aspects, which enhanced her technical skills and knowledge in web development.
These practical tasks have helped Chantelle develop a well-rounded skill set, including technical proficiency, data management, project coordination and the ability to work with diverse clients.
Chantelle Reid’s apprenticeship with MetaGedu and GBS UK has been an immensely valuable experience, providing her with both technical expertise and essential interpersonal skills to excel in her chosen field. The apprenticeship offered Chantelle practical knowledge, hands-on experience, a clear learning structure and ongoing support, all of which have significantly contributed to her personal and professional growth. With enhanced skills in customer service, project management and communication, Chantelle is certain to continue advancing in her career and make a positive impact in the professional world.
