Level 3
Develop practical IT skills in computing, troubleshooting, networking, cloud technologies and technical support. This programme supports the development of people who can help maintain effective technology services and assist users with technical issues.
Information Communications Technician Apprenticeship
Online pre-learning, face to face or online workshops. Coaching sessions and progress reviews
Programmes are delivered on demand starting at many points through the year
Apprentices are assessed against Knowledge, Skills & Behaviour criteria throughout the programme. Leading to independent End Point Assessment
The cost of this programme is covered through the apprenticeship levy. Employers that do not pay into the levy may pay just 5% of the funding value
Apprentices apply their learning to workplace responsibilities, helping connect technical development with the needs of the organisation.
Our portfolio covers IT support, data, analytics, cyber security and business analysis, enabling employers to explore different routes to building digital capability.
Technology and data skills are most valuable when they support business outcomes. Our programmes emphasize practical application, problem-solving and workplace relevance.
We help employers explore apprenticeship routes that fit the learner’s role and development needs, with programme support designed to help people progress.
Digital and technical skills continue to shape how organisations work, manage risk and make decisions. Developing these capabilities internally can help businesses respond to changing demands and prepare people for evolving responsibilities. MetaGedu’s Digital & IT apprenticeships provide structured development routes for individuals working in technical and analytical roles.
We also offer expertise across Financial Services, Insurance and Professional Services, allowing employers to explore development opportunities beyond a single discipline.
The Information Communications Technician Apprenticeship is a structured training programme that combines theoretical learning with practical experience to help technicians develop the essential skills needed to work in information and communication technology (ICT). Apprentices will gain the expertise required to interpret technical specifications, troubleshoot issues, diagnose faults, and ensure the security of systems, preparing them for a successful career in the tech sector.
Absolutely! The Information Communications Technician Apprenticeship is not just for new recruits; it’s also an excellent opportunity for existing employees to further develop their skills and gain qualifications. Employees aged 16 or older can enrol in this apprenticeship.
Potential roles:
This pathway can provide a foundation for further professional development, including progression towards higher-level business administration roles.
£1,000 for each young apprentice recruited
£2,000 for an apprentice hired on foundation apprenticeships
£2,000 for an apprentice hired up to 3 months before October 2026
£3,000 for an apprentice hired on universal credit 6 months +
No NICS
No employer National Insurance contributions for apprentices aged under 25 years old.
100% Funded
Government pays 100% of training costs for non-levy employers for any apprentice 16-24 years old.
Levy Transfer
Large employers can transfer up to 25% of their annual Apprenticeship Levy to other businesses.
Skills shortages and staff retention continue to be major challenges for UK businesses. Apprenticeships provide a cost-effective solution for businesses in all industries to attract new talent and invest in workforce development. By training staff with the right skills, employees can take on a broader range of tasks and new responsibilities. This helps address skill shortages, reduce staff turnover, enhance customer experience and boost productivity.
This programme builds workready ICT support technicians with practical skills in troubleshooting, networking, and cloud fundamentals.
Learners gain real workplace experience, strong problem solving ability, and the confidence to support users effectively in IT support roles.
Module details and duration:
An Information Communications Technician apprentice can significantly enhance your business by ensuring the smooth operation of IT infrastructure. They are trained to interpret technical documentation, diagnose faults, and provide remote support, which helps maintain efficient and secure systems. With a strong understanding of network fundamentals, security principles, and preventative maintenance, apprentices can proactively resolve technical issues, reduce downtime, and improve system reliability. Their skills in testing methodologies and evaluating system performance contribute to optimal IT functionality. Additionally, they bring value by supporting IT team growth, allowing your business to scale its technical capabilities and improve overall service delivery.
Build foundational data skills to collect, manage, analyse and present information effectively. Learning includes data fundamentals, Excel, Python, databases, SQL and data visualisation.
Develop the ability to analyse data and turn it into useful business insight. The programme covers databases and SQL, Power BI and data visualisation, Python, data analysis and the application of AI in analytics.
Develop technical knowledge and practical capability in cyber security, including programming, networking, security analysis and security practice. This pathway supports the development of people who can contribute to an organisation’s security capabilities and understanding of cyber risk.
Develop the ability to analyse data and turn it into useful business insight. The programme covers databases and SQL, Power BI and data visualisation, Python, data analysis and the application of AI in analytics.
