Close this search box.

Customer Service Specialist

Level 3 Apprenticeship

Customer facing roles in a range of businesses and environments

Our Customer services specialist apprenticeship programme prepares learners to resolve a range of complex and ongoing customer problems

Customer Service Specialist

Apprenticeship Overview

Who the Programme is for?


Level 3 Customer Service Apprenticeship


Online pre-learning, face to face and online workshops, coaching sessions and progress reviews

Start Dates

Programmes are delivered on demand starting at many points through the year


Apprentices are assessed against Knowledge, Skills & Behaviour criteria throughout the programme. Leading to independent End Point Assessment


The cost of this programme is covered through the apprenticeship levy. Employers that do not pay into the levy may pay just 5% of the funding value

Customer Service Specialist

Why choose MetaGedu Apprenticeship?

Skill for the future

Dealing with complex and technical requests, acting as an escalation point for complex customer issues

Creating expert in your space

Specifically designed for your business, apprentices become highly competent experts whilst working towards a recognised qualification

Preparing for future career paths

Next steps could include Team Leader/ Supervisor and HR Support

Elevate Your Workforce with MetaGedu

  • Programmes created specifically for your business needs.
  • The option of face-to-face delivery and reviews.
  • Grow your own talent with apprenticeships for career starters.
  • Succession plan with apprenticeships designed to upskill your existing staff.