Level 3
Develop the practical knowledge and skills needed for a range of insurance operations and customer-facing roles. The programme covers insurance operations, risk management, regulation and customer-focused practice, with a pathway to the industry recognised
Level 3 CII Certificate in Insurance qualification.
Level 3 Insurance Practitioner Apprenticeship. CII Certificate in Insurance
Online pre-learning, face to face or online workshops. Coaching sessions and progress reviews
Programmes are delivered on demand starting at many points through the year
Apprentices are assessed against Knowledge, Skills & Behaviour criteria throughout the programme. Leading to independent End Point Assessment
The cost of this programme is covered through the apprenticeship levy. Employers that do not pay into the levy may pay just 5% of the funding value
Develop knowledge and skills relevant to real insurance responsibilities, from customer interactions to risk and regulatory awareness.
Explore programmes that support progression from foundational insurance roles towards more advanced technical and professional responsibilities.
Connect apprenticeship development with the skills your people need in their current roles and the capabilities your business needs for the future.
MetaGedu’s programme approach combines industry-informed teaching with learner support and practical workplace application.
An effective insurance apprenticeship should do more than help someone achieve a qualification. It should help them become more capable in their role, better equipped to support customers and more confident in their professional decisions. MetaGedu works with employers to connect learning with workplace responsibilities and individual development.
Our broader apprenticeship portfolio also covers Financial Services, Professional Services and Digital & IT, giving employers options to explore related skills and development needs.
The Insurance Practitioner Apprenticeship is a structured training programme that combines theoretical learning with practical experience in the insurance sector. Apprentices will develop the skills needed to support various functions within the industry, such as risk management, legal compliance, and customer service, while gaining knowledge of insurance products and services. This apprenticeship includes both classroom-based learning and hands-on training in the workplace.
Absolutely! The Insurance Practitioner Apprenticeship is not just for new recruits; it’s also an excellent opportunity for existing employees to further develop their skills and gain qualifications. Employees aged 16 or older can enrol in this apprenticeship.
Potential roles:
This pathway can provide a foundation for further professional development, including progression towards higher-level insurance roles.
£1,000 for each young apprentice recruited
£2,000 for an apprentice hired on foundation apprenticeships
£2,000 for an apprentice hired up to 3 months before October 2026
£3,000 for an apprentice hired on universal credit 6 months +
No NICS
No employer National Insurance contributions for apprentices aged under 25 years old.
100% Funded
Government pays 100% of training costs for non-levy employers for any apprentice 16-24 years old.
Levy Transfer
Large employers can transfer up to 25% of their annual Apprenticeship Levy to other businesses.
Skills shortages and staff retention continue to be major challenges for UK businesses. Apprenticeships provide a cost-effective solution for businesses in all industries to attract new talent and invest in workforce development. By training staff with the right skills, employees can take on a broader range of tasks and new responsibilities. This helps address skill shortages, reduce staff turnover, enhance customer experience and boost productivity.
The programme provides an opportunity to strengthen specialist capability while supporting longer-term professional progression.
Specific qualifications, unit combinations, programme levels and availability should be confirmed against the current programme specification.
Module details and duration:
An Insurance Practitioner apprentice can bring significant value to your business by supporting the efficient sale, renewal, and management of insurance products. With training in risk management, insurance regulations, and customer relationship building, they can help you navigate the diverse insurance marketplace while ensuring compliance with industry standards. Their understanding of both personal and commercial insurance products enables them to provide tailored solutions to clients, enhancing customer satisfaction and retention. Apprentices are also equipped with skills in time management, business etiquette, and handling legal and regulatory aspects, ensuring smooth operations and reducing risks associated with financial crime and non-compliance. Ultimately, their contribution can streamline processes, improve customer interactions, and support business growth.
Build more advanced technical knowledge and professional judgement for insurance work. The programme includes Diploma in Insurance units and is designed to support development in insurance account handling, claims, underwriting and client relationships.
Build specialised professional knowledge, technical skills, and core competencies required to evaluate client circumstances and establish financial plans.
